Terms of Service
Clear, transparent terms that protect both you and our service
Welcome to UK Name Change
Important Notice
Please read these Terms of Service carefully before using our deed poll services. By placing an order with UK Name Change, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.
UK Name Change is a service provided by Custom Coded Websites Ltd, trading as UK Name Change, offering legal deed poll services to individuals across the UK. These Terms govern your access to our website and the use of our deed poll services.
Service Provider
- Company: Custom Coded Websites Ltd (trading as UK Name Change)
- Service: Legal Deed Poll Preparation
- Jurisdiction: England & Wales
- Website: uknamechange.com
Legal Standing of Documents
All documents produced through UK Name Change are legally recognised deed polls in the UK, professionally prepared in accordance with applicable UK laws. While we ensure professional preparation, this service does not constitute legal advice.
1. Service Overview
UK Name Change provides comprehensive deed poll preparation services for individuals seeking to legally change their name in the United Kingdom. Our services are designed to prepare documents in accordance with UK laws and widely accepted for legal purposes.
What We Provide
Adult Deed Polls
- Professionally formatted documents
- Digital copies for immediate use and optional physical copies
- Guidance on completing and submitting your name change
Child Deed Polls
- Parental/guardian consent handling
- Age-appropriate procedures
- Verification of legal guardian approval
- Support for educational institutions and other relevant bodies
Additional documentation may be required for specific institutions; acceptance cannot be guaranteed.
Delivery Options
- Instant digital download
- Standard delivery (3-5 working days)
- Next day delivery with tracking
- Additional copies available in 1, 5, or 10 quantity options
Service Limitations
- We provide deed poll preparation services only.
- We do not provide legal advice, court representation, or assistance with complex legal matters requiring a solicitor.
- We do not guarantee acceptance of documents by third parties such as banks or schools.
Eligibility Reminder
Users must meet age and residency requirements as outlined in our Eligibility section.
2. Eligibility Requirements
To use our deed poll services, you must meet specific eligibility criteria established by UK law and our service standards.
General Requirements
To be eligible, you must:
- Be a legal resident of the United Kingdom (including England, Wales, Scotland, and Northern Ireland)
- Be 16 years or older for adult deed polls
- Have a lawful reason for changing your name
- Provide accurate and truthful information
- Not be subject to bankruptcy proceedings
- Not be changing your name to avoid legal obligations
Child Deed Poll Requirements
| Age Group | Requirements | Consent Needed |
|---|---|---|
| Under 16 | Parental/guardian verification required for all personal information | All parents/guardians must consent |
| 16–17 years | May apply independently, but parental/guardian consent is strongly recommended | Parent/guardian advised |
Prohibited Uses
We cannot process deed polls for names that are:
- Intended to defraud or mislead
- Offensive, vulgar, or inappropriate
- Composed only of numbers or symbols
- Attempting to impersonate public figures
- Related to avoiding legal obligations
Additional Discretion
We reserve the right to refuse service for any names deemed inappropriate, unlawful, or contrary to our service standards.
3. Legal Validity
Our deed polls are professionally prepared in accordance with UK law and are widely recognised for legal name change purposes across the United Kingdom.
Government and Institution Recognition
While we cannot guarantee acceptance by every organisation, deed polls prepared through our service are generally accepted by:
Government Services
- HMRC (Tax Office)
- DVLA (Driving Licences)
- Passport Office
- DWP (Benefits)
- Electoral Roll
Private Institutions
- UK Banks, insurance companies, educational institutions, healthcare providers, and employers
Legal Compliance
- Documents are prepared in line with relevant legislation in England, Wales, Scotland, and Northern Ireland.
- This service does not constitute legal advice, and acceptance of a deed poll may vary by institution or specific circumstances.
4. Payment Terms
We offer transparent, competitive pricing with secure payment processing for all our deed poll services.
Payment Methods
Accepted Payments
- Visa, Mastercard, American Express, PayPal, Google Pay, Apple Pay
Security Features
- SSL encryption, PCI DSS compliance, 3D Secure, fraud protection
Payment information is processed securely by third-party providers; we do not store full card details.
Payment Policy
- All payments must be made in full before document preparation begins
- Prices are inclusive of VAT where applicable
- Currency is British Pounds (GBP)
- Payment confirmation triggers the start of document preparation
- Receipts are automatically emailed upon payment
- Failed or declined payments will prevent order processing
- For information on cancellations and refunds, please see our Refund Policy below
5. Document Delivery
We provide multiple delivery options to ensure you receive your deed poll documents and additional copies quickly and securely.
| Delivery Method | Timeframe | Tracking | Cost |
|---|---|---|---|
| Digital Download | Instant | Email notification | Included |
| Standard Delivery (1 copy) | 3-5 working days | Standard postal service | £6.95 |
| Standard Delivery (5 copies) | 3-5 working days | Standard postal service | £9.95 |
| Standard Delivery (10 copies) | 3-5 working days | Standard postal service | £11.95 |
| Next Day Delivery (1 copy) | Next working day | Full tracking | £9.95 |
| Next Day Delivery (5 copies) | Next working day | Full tracking | £11.95 |
| Next Day Delivery (10 copies) | Next working day | Full tracking | £13.95 |
Additional Copies Pricing
The pricing shown above applies to additional physical copies ordered after your initial deed poll purchase. Your first digital download is always included with your deed poll order at no extra cost.
Delivery Notes
- Delivery times exclude weekends and UK bank holidays.
- Rural addresses may experience slight delays.
- Orders for Next Day Delivery must be placed before 2 PM UK time, Monday to Friday.
- Once documents leave our control, we cannot be held responsible for loss or delay by postal or courier services.
- We are not liable for delays caused by events outside our reasonable control, including postal strikes, natural disasters, or system outages.
- Digital downloads are available instantly following successful payment and are generally sufficient for legal purposes.
6. Customer Responsibilities
To ensure a smooth deed poll process, customers have the following responsibilities:
Information Accuracy
- Provide complete and accurate personal details
- Verify the spelling of your new name
- Confirm delivery addresses are correct
- Report any errors to us immediately
Document Execution
- Sign documents correctly according to instructions
- Obtain witness signatures where required
- Follow all execution guidelines provided
- Parents/guardians must ensure all required consent and signatures are correctly provided for child deed polls
- Keep original documents safe; we are not responsible for loss or damage after delivery
Notification Duties
- Inform relevant institutions of your name change
- Update official documents, including banks, employers, and government records
We are not responsible for any issues resulting from your failure to notify institutions or follow instructions.
7. Refund Policy
At UK Name Change, we take care to provide accurate and professionally prepared deed poll documents. As such, we do not offer refunds except in cases of proven service errors.
Eligibility for Refunds
A refund will only be considered if there is clear evidence that:
Service Errors
- The deed poll document provided is incorrect due to an error on our part
- Technical failures prevented delivery of your deed poll document through no fault of the customer
Refund Exclusions
Refunds are not available for:
- Customer errors in name spelling, personal details, or contact information
- Change of mind or decisions made after document preparation has begun
- Delivery delays caused by postal or courier services
- Digital documents that have already been downloaded or delivered
Requesting a Refund
Refund Request Process
- Refund requests must be submitted in writing via our contact email: uknamechange@gmail.com
- Requests must include supporting evidence of the service error
- Each request is reviewed on a case-by-case basis, and refunds are issued at our discretion
Refund Process
| Aspect | Details |
|---|---|
| Payment Method | Refunds, if approved, will be processed using the original payment method |
| Processing Time | Up to 5–7 business days after approval |
| Partial Refunds | Available for minor errors at our discretion |
Additional Notes
- By placing an order, you acknowledge and accept that refunds are only available in the limited circumstances outlined above
- This policy complies with UK digital content regulations and consumer rights law
8. Limitation of Liability
While we strive to provide excellent service, our liability is necessarily limited by law and practical considerations.
Service Disclaimer
- Documents are prepared in accordance with UK laws and professional standards.
- We cannot guarantee acceptance by specific third parties or outcomes of name change processes beyond our control.
- This service does not constitute legal advice.
Liability Limitations
Excluded Damages
Indirect or consequential losses, loss of profits or business, data loss or corruption, rejection of documents by third parties.
Maximum Liability
Our total liability for any claim arising from this service is limited to the service fee paid.
These limitations do not affect statutory rights under UK consumer law.
Third-Party Disclaimer
We are not liable for decisions or actions taken by banks, government departments, educational institutions, or other third parties regarding your name change.
9. Governing Law
These terms are governed by the laws of England and Wales, and any disputes will be subject to the jurisdiction of English courts.
Legal Framework
- English Law Jurisdiction
- Consumer Rights Act 2015
- Data Protection Act 2018
- UK GDPR Compliance
Dispute Resolution
- Initial contact resolution
- Mediation services
- Citizens Advice Bureau
- Court proceedings if required
10. Contact Information
Get in Touch
Have questions about these terms or need assistance with your deed poll? Our customer service team is here to help!
Email Support
uknamechange@gmail.com
Response Time
Within 24 hours
Business Hours
Monday - Friday, 9 AM - 5 PM GMT
Terms Updates
- We may update these Terms of Service from time to time to reflect changes in our services, legal requirements, or regulatory obligations.
- Significant changes will be communicated to registered users via email and/or posted on our website.
- Revised terms take effect from the date of communication or posting.
- Continued use of our services after updates constitutes acceptance of the revised terms.
- Users are encouraged to review the Terms of Service periodically to stay informed of any updates.