Questions About Our Service

Every order includes a professionally printed, legally valid deed poll posted to you via Royal Mail Tracked 24 — that's included in the price, not an extra. On top of that, you get:

• A personal account dashboard to manage your name change
• Step-by-step name change guide covering every organisation
• Interactive task checklist for updating HMRC, DVLA, and more
• Ready-made notification letter templates
• Secure digital storage of your deed poll
• Priority email support and lifetime access to your account

Our adult deed poll is £14.49 and includes free tracked delivery, the name change guide, dashboard and templates. There are no hidden fees, no subscriptions, and no solicitor costs.

For context, using a solicitor to draft a deed poll typically costs £100–£200+ and can take weeks. We give you a legally identical document, professionally printed and posted within 1–2 working days.

We also offer children's deed polls at the same prices, with the additional parental consent requirements handled for you.

We print and dispatch every deed poll within 1–2 working days of your order. It's then delivered via Royal Mail Tracked 24, which typically arrives within 1–3 working days after dispatch.

• You'll receive a tracking number by email so you can follow your delivery
• Your dashboard updates automatically with dispatch and delivery status
• If anything goes wrong with delivery, our support team will sort it out

Yes — every deed poll we produce is a legally valid deed. In England & Wales you have the right to change your name under common law, and our properly executed (signed and witnessed) deed poll evidences that change. It is accepted by all UK organisations including:

• DVLA — for updating your driving licence
• HMRC — for tax records, National Insurance, and student loans
• HM Passport Office — for passport applications
• Banks, building societies, and financial institutions
• NHS / GP surgeries, dentists, and hospitals
• Universities, employers, and utility providers

We're not just a deed poll printer — we provide a complete name change service. Over 160,000 people have used us, and our customers rate us 5.0/5.

Here's what sets us apart:

You can read more about us or see what our customers say on Trustpilot.

We've designed the process to be as simple as possible. Here's how it works from start to finish:

For a full walkthrough, see our How It Works page.

You need one independent witness — someone who knows you personally but isn't related to you or living at your address. Most people ask a friend, colleague, or neighbour.

Your witness simply watches you sign, then signs the deed poll themselves and adds their name and address. That's it — no formal role, no paperwork for them.

Once it arrives and you've signed it with your witness, you can start using your new name straight away. We don't just leave you to figure it out — your account includes:

• Interactive task dashboard — a checklist of every organisation you need to update, with links and instructions for each
• Pre-written letter templates — ready to send to banks, employers, utility providers, and more
• Detailed guides — covering HMRC, DVLA, passport, and NHS updates specifically

Most people complete all their updates within a few weeks. You can work through the list at your own pace — your account access never expires.

Yes — we handle children's deed polls with the same care and speed as adult ones. The process is very similar, with one key difference: all people with parental responsibility for the child need to consent to the name change.

• Our child deed poll form guides you through the consent requirements
• The deed poll is printed and posted the same way — via tracked delivery
• You get the same dashboard, guides, and support to update the child's records

If you're unsure about consent rules or parental responsibility, our support team can help.

We have a real, UK-based support team — not a chatbot. If you have any questions before, during, or after your order, you can contact us and we'll usually respond the same working day.

Common things we help with:

• Correcting details on your deed poll before dispatch
• Guidance on the witnessing process
• Help updating specific organisations
• Reissuing a deed poll if needed

Your account also gives you access to your deed poll and all guides at any time — nothing expires.

Absolutely. We take data protection seriously — your personal details are encrypted and stored securely. We never share or sell your information to third parties.

• All data is transmitted over secure, encrypted connections (SSL/TLS)
• Payments are processed securely through Stripe — we never see or store your card details
• We comply with UK GDPR and data protection law

You can read our full privacy policy for more details on how we handle your data.